Support
Help for mentor households using the Watoto Family app.
Contact
Contact your Watoto programme coordinator, who set up your account. They can help with signing in, your household's details, and anything about the children you mentor.
Signing in
- Sign in with the email address and password your coordinator gave you.
- We then email you a six-digit code. It expires after 10 minutes; if it doesn't arrive, check your spam folder and ask for a new one.
- After several wrong codes or passwords, sign-in pauses for 15 minutes to protect your account.
Video calls
- Calls are started by the house mother from the home's tablet. When she calls, a banner appears in the app: tap Join.
- Allow the camera and microphone when your phone or browser asks.
- Calls are recorded and kept for 30 days. Only Watoto's safeguarding team can watch a recording. The call screen always says whether a call is being recorded.
Voice notes and messages
- Press and hold the microphone to record a voice note of up to 3 minutes.
Your account
- To change your email, photo or household details, or to close your account, contact your programme coordinator.
- If you think someone else has used your account, tell your coordinator straight away; they can sign you out everywhere.